Welcome to ProTek RC Sales’ FAQ section! As your trusted high-performance RC parts supplier, we’ve compiled answers to the most common questions about our products, shipping, and services. Can’t find what you need? Contact our pit crew at [email protected].
Product Questions
What types of RC products do you specialize in?
We focus on high-performance components for serious RC enthusiasts, including:
- Precision brushless motors and LiPo batteries (1S-6S)
- Competition-grade bearings and air filters
- Specialized parts for .21 (3.5cc) and .21+ engines
- 1/8 scale wings and body reamers
- Essential accessories like antenna tubes and battery testers
Are your batteries competition-ready?
Absolutely! Our 2S-6S LiPo batteries are designed for maximum discharge rates (high-C ratings) perfect for competitive racing. Many professional RC racers trust our power systems for their consistent performance.
Do you carry parts for both cars and airplanes?
Yes! While we specialize in high-speed surface vehicles, our inventory includes select airplane components and marine parts for boats. Check our “Airplanes” and “Boats” categories for specific offerings.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Your security is as important to us as your lap times. We use industry-standard SSL encryption and never store full payment details on our servers.
Can I modify my order after placement?
Changes can only be made if your order hasn’t entered processing (typically within 4 hours). Email [email protected] immediately with your order number and requested changes.
Shipping & Delivery
What are my shipping options?
We offer two championship-caliber shipping methods:
- Standard (DHL/FedEx): $12.95 flat rate, 10-15 business days after dispatch with premium tracking
- Free (EMS): For orders over $50, 15-25 business days with basic tracking
Do you ship batteries internationally?
Yes, but with some restrictions due to LiPo safety regulations. Our shipping team ensures full compliance – some remote locations may have limitations. Contact us for specific destination queries.
How soon should I order before a competition?
Pro Racer Tip: Place orders for critical components at least 3 weeks before your event. This allows for processing (1-2 days), shipping (10-25 days), and setup/testing time.
Returns & Warranty
What’s your return policy?
We stand behind our products with a 15-day return window from delivery date. Contact our technical support team to initiate returns – components must be unused and in original packaging.
What if my product arrives damaged?
While rare due to our secure packaging, immediately email [email protected] with photos of the damage and your order number. We’ll expedite a replacement for qualifying cases.
Do you offer product warranties?
Most components carry manufacturer warranties – check individual product pages for details. Our technical team can assist with warranty claims on eligible items.
Technical Support
I need help with a technical issue – who can I contact?
Our pit crew is ready to assist! Email [email protected] with:
- Your order number (if applicable)
- Product name and specifications
- Detailed description of the issue
- Photos/videos when helpful
Need faster help? For urgent competition-related issues, include “RACER SUPPORT” in your subject line for prioritized assistance.
Company Information
Where are you located?
Our headquarters is at:
160 Moore Avenue, Fort Worth, TX 76107, USA All orders ship from our US warehouse for fastest global distribution.
160 Moore Avenue, Fort Worth, TX 76107, USA All orders ship from our US warehouse for fastest global distribution.
Do you have retail stores?
We operate exclusively online at rcpartssupply.com to maintain competitive pricing and rapid global shipping.
Can I purchase wholesale?
Yes! Race teams and retailers can inquire about volume discounts by emailing [email protected] with “WHOLESALE INQUIRY” in the subject.
Still have questions? Our customer service team operates like a well-tuned engine – efficient and ready to perform. Contact us at [email protected] and we’ll get you back on track faster than a pit stop!