Championship-Grade Customer Satisfaction

At ProTek RC Sales, we stand behind our high-performance RC parts like we stand behind our .21+ nitro engines and 6S LiPo batteries. If your purchase doesn’t meet your racing standards, our pit crew is ready to help with returns or exchanges within 15 days of delivery.

Pit Crew Checklist for Returns/Exchanges:

  • Time Limit: 15 days from delivery date
  • Condition: Unused, in original packaging with all accessories
  • Proof: Include original invoice or order number
  • Non-Returnable: Custom orders, opened fuel/oil containers, and clearance items

The Return Process (Our “Pit Stop Procedure”)

Step 1: Request Authorization

Email our pit crew at [email protected] with:

  • Your order number
  • Item(s) for return
  • Reason for return
  • Request for exchange or refund

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello ProTek RC Team,

I would like to request a return/exchange for my recent order #[Your Order Number].
Item(s) for return: [Product Name(s) and SKU if available] Reason: [Brief explanation] I prefer: [Refund / Exchange for (specific product if applicable)]
Please provide return instructions.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Receive Your RMA

Within 48 hours, our team will email you a Return Merchandise Authorization (RMA) number and shipping instructions. Never send items without an RMA – they cannot be processed!

Step 3: Ship Your Return

Package items securely in original packaging with the RMA number clearly visible. Ship to:

ProTek RC Sales Returns
160 Moore Avenue
Fort Worth, TX 76107
USA

Step 4: Processing (The “Tuning Phase”)

Once received, we’ll inspect your return within 3-5 business days. You’ll receive email confirmation when:

  • Your exchange ships (with tracking number)
  • Or your refund is processed

Refund Details (The “Payout Lap”)

  • Timing: 3-5 business days after approval
  • Method: Original payment method (PayPal, credit card, etc.)
  • Deductions: Original shipping costs are non-refundable unless the return is due to our error

Exchange Details (The “Quick Change”)

For exchanges:

  • We’ll ship your replacement item once the return is approved
  • Price differences will be charged/refunded as needed
  • Expedited shipping available at additional cost

Non-Returnable Items (The “Permanent Mods”)

Some high-performance parts can’t be returned for safety and hygiene reasons:

  • Opened fuel containers (3.5cc/.21+ engine fuels)
  • Used air filters
  • Custom-ordered 1/8 scale wings
  • Clearance/special order items (marked at purchase)

International Returns (Global Racing Rules)

For customers outside the US:

  • Return shipping is at customer’s expense
  • Customs fees/duties are non-refundable
  • Processing may take additional 3-5 business days

Need Help? Contact Our Pit Crew!

Email: [email protected]
Phone: [Insert Phone Number] Hours: Mon-Fri 9AM-5PM CST

We aim to respond to all return inquiries within 24 hours – faster than our 1S LiPo batteries charge!